February 2018 - June 2019
1
Emnos was a retail consultancy effectively (experts in retail stock management optimisation), with retail analyst teams embedded in major retail chains like Carrefour and Mercadona through out Europe. With offices in Madrid, Paris, London with the head office in Munich Germany.
2
The original softwares front-end was built in an old out of date code base called "Flash" (Macromedia tool). Creating an environment of black boxes and siloed working processes.
3
Emnos was new to UX design, so eduction on product design and development was part of the equation.
2 Python Engineers
3 Front End engineers
Developers code bases:
React
Ruby
Javascript
Python (machine learning)
1 Product Designer
Softwares I used:
Sketch
Axure
Material UI
Jira
1
Emnos was a retail consultancy effectively (experts in retail stock management optimisation), with retail analyst teams embedded in major retail chains like Carrefour and Mercadona through out Europe. With offices in Madrid, Paris, London with the head office in Munich Germany.
2
The original softwares front-end was built in an old out of date code base called "Flash" (Macromedia tool). Creating an environment of black boxes and siloed working processes.
3
Emnos was new to UX design, so eduction on product design and development was part of the equation.
2 Python Engineers
3 Front End engineers
Code bases
written in:
React
Ruby
Javascript
Python (machine learning)
Softwares
used:
1 Product Designer
Sketch
Axure
Material UI
Jira
1
Emnos was a retail consultancy effectively (experts in retail stock management optimisation), with retail analyst teams embedded in major retail chains like Carrefour and Mercadona through out Europe. With offices in Madrid, Paris, London with the head office in Munich Germany.
2
The original softwares front-end was built in an old out of date code base called "Flash" (Macromedia tool). Creating an environment of black boxes and siloed working processes.
3
Emnos was new to UX design, so eduction on product design and development was part of the equation.
2 Python Engineers
3 Front End engineers
Developers code bases:
React
Ruby
Javascript
Python (machine learning)
1 Product Designer
Softwares I used:
Sketch
Axure
Material UI
Jira
PERSONA - REGIONAL MANAGER
Julien works with teams throughout the wider business to test best practices. Participating in large scale projects, both from a project management and an execution perspective. He also has the ability to implement changes in this fast-paced environment.
Setting and monitoring OKR's for the team as well as reporting back to the Head of Operations on regional KPI’s.
Julien's challengers
Difficult to share work progress with peers, due to siloed work flows and systems.
Existing systems architecture had not been fully mapped out, so there were major gaps in systems knowledge across domains and territories.
Having to use multiple tools with different formats to do what should be an easy job of product cataloging.
Time wasted getting/setting feedback due to current processes.
No overview of other categories or subcategories.
PERSONA - REGIONAL MANAGER
Julien works with teams throughout the wider business to test best practices. Participating in large scale projects, both from a project management and an execution perspective. He also has the ability to implement changes in this fast-paced environment.
Setting and monitoring OKR's for the team as well as reporting back to the Head of Operations on regional KPI’s.
Julien's challengers
Difficult to share work progress with peers, due to siloed work flows and systems.
Existing systems architecture had not been fully mapped out, so there were major gaps in systems knowledge across domains and territories.
Having to use multiple tools with different formats to do what should be an easy job of product cataloging.
Time wasted getting/setting feedback due to current processes.
No overview of other categories or subcategories.
PERSONA - REGIONAL MANAGER
Julien works with teams throughout the wider business to test best practices. Participating in large scale projects, both from a project management and an execution perspective. He also has the ability to implement changes in this fast-paced environment.
Setting and monitoring OKR's for the team as well as reporting back to the Head of Operations on regional KPI’s.
Julien's challengers
Difficult to share work progress with peers, due to siloed work flows and systems.
Existing systems architecture had not been fully mapped out, so there were major gaps in systems knowledge across domains and territories.
Having to use multiple tools with different formats to do what should be an easy job of product cataloging.
Time wasted getting/setting feedback due to current processes.
No overview of other categories or subcategories.
To establish a clearer course of action I proposed to our rock star Product Manager Gavin Spurling, that I conduct a light evaluation of the existing products and services. Here are 3 examples of these themes.
1 - Lack of actionable confidence.
There is no clear purpose on this landing page, it's peppered with sileoheod information in the form of videos and what looks like templates. No clear reference to what action can be taken or why that might be of any benefit. Some unrelated news thats holds no relationship with the page content. You’re left with more questions than answers.
2 - Complex journeys laking context.
3 - Windows within windows when you need a door.
To establish a clearer course of action I proposed to our rock star Product Manager Gavin Spurling, that I conduct a light evaluation of the existing products and services. Here are 3 examples of these themes.
1 - Lack of actionable confidence.
There is no clear purpose on this landing page, it's peppered with sileoheod information in the form of videos and what looks like templates. No clear reference to what action can be taken or why that might be of any benefit. Some unrelated news thats holds no relationship with the page content. You’re left with more questions than answers.
2 - Complex journeys laking context.
3 - Windows within windows when you need a door.
To establish a clearer course of action I proposed to our rock star Product Manager Gavin Spurling, that I conduct a light evaluation of the existing products and services. Here are 3 examples of these themes.
1 - Lack of actionable confidence.
There is no clear purpose on this landing page, it's peppered with sileoheod information in the form of videos and what looks like templates. No clear reference to what action can be taken or why that might be of any benefit. Some unrelated news thats holds no relationship with the page content. You’re left with more questions than answers.
2 - Complex journeys laking context.
3 - Windows within windows when you need a door.
PARTS I PLAYED IN
PARTS I PLAYED IN
PARTS I PLAYED IN
01.
Gavin Spurling (Lead Product Manager) and Mike (office manager) were my go to in the London office for the Category managers interviews. Here we sketched up a skeleton of the core personas, over a few days. This was an attempt to better grasp the decisions and outputs they faced, so as to best draw up some broader parallels.
01.
Gavin Spurling (Lead Product Manager) and Mike (office manager) were my go to in the London office for the Category managers interviews. Here we sketched up a skeleton of the core personas, over a few days. This was an attempt to better grasp the decisions and outputs they faced, so as to best draw up some broader parallels.
01.
Gavin Spurling (Lead Product Manager) and Mike (office manager) were my go to in the London office for the Category managers interviews. Here we sketched up a skeleton of the core personas, over a few days. This was an attempt to better grasp the decisions and outputs they faced, so as to best draw up some broader parallels.
02.
Following Mike and Gavin interviews and insights, I was compelled to next look at the persona’s refinement. It became more and more clear that across the business there were varying degrees and perceptions of what the target customer were and what they did. We settled on primary persona’s Category and Regional Managers.
02.
Following Mike and Gavin interviews and insights, I was compelled to next look at the persona’s refinement. It became more and more clear that across the business there were varying degrees and perceptions of what the target customer were and what they did. We settled on primary persona’s Category and Regional Managers.
02.
Following Mike and Gavin interviews and insights, I was compelled to next look at the persona’s refinement. It became more and more clear that across the business there were varying degrees and perceptions of what the target customer were and what they did. We settled on primary persona’s Category and Regional Managers.
03.
With the aim to formulate some basic understandings of the bigger picture of all the siloed apps/services. I set to work interviewing the knowledge rich in the London office first. As it turned out the siloed effect had created major gaps in the general understanding of how/when/were customers roles functioned or what dependencies they were constricted by.
03.
With the aim to formulate some basic understandings of the bigger picture of all the siloed apps/services. I set to work interviewing the knowledge rich in the London office first. As it turned out the siloed effect had created major gaps in the general understanding of how/when/were customers roles functioned or what dependencies they were constricted by.
03.
With the aim to formulate some basic understandings of the bigger picture of all the siloed apps/services. I set to work interviewing the knowledge rich in the London office first. As it turned out the siloed effect had created major gaps in the general understanding of how/when/were customers roles functioned or what dependencies they were constricted by.
04.
As we were spread over multiple geographies, it made sense to gather insights by sending out frequent surveys, cheap and to the point insight capture. I put together an online survey to gather a larger pool of insights. In order to address concerns about how long this research would take, I documented and presented the cost and time taken on each step. Time : Campaign run time 1-2 weeks, 2 hours to consolidate feedback Cost : £0 for single survey.
04.
As we were spread over multiple geographies, it made sense to gather insights by sending out frequent surveys, cheap and to the point insight capture. I put together an online survey to gather a larger pool of insights. In order to address concerns about how long this research would take, I documented and presented the cost and time taken on each step. Time : Campaign run time 1-2 weeks, 2 hours to consolidate feedback Cost : £0 for single survey.
04.
As we were spread over multiple geographies, it made sense to gather insights by sending out frequent surveys, cheap and to the point insight capture. I put together an online survey to gather a larger pool of insights. In order to address concerns about how long this research would take, I documented and presented the cost and time taken on each step. Time : Campaign run time 1-2 weeks, 2 hours to consolidate feedback Cost : £0 for single survey.
05.
Once we "London office" had drafted some ideas we were keen to get our Madrid colleagues input and seek their buy in on some applications data cross overs. So I got out my role of wrapping paper for sketch boarding. Went to Madrid, over the course of 2 days we hammered out an entirely new workflow that complemented both Madrids and London's inputs. I'm the little guy on the right.
05.
Once we "London office" had drafted some ideas we were keen to get our Madrid colleagues input and seek their buy in on some applications data cross overs. So I got out my role of wrapping paper for sketch boarding. Went to Madrid, over the course of 2 days we hammered out an entirely new workflow that complemented both Madrids and London's inputs. I'm the little guy on the right.
05.
Once we "London office" had drafted some ideas we were keen to get our Madrid colleagues input and seek their buy in on some applications data cross overs. So I got out my role of wrapping paper for sketch boarding. Went to Madrid, over the course of 2 days we hammered out an entirely new workflow that complemented both Madrids and London's inputs. I'm the little guy on the right.
06.
Having spent some time better understanding the products direction, gained through various insights. I manifested some product principles to help keep the design of the product inline with the new vision. Note this extended to UI considerations to continue the sentiment across the products.
06.
Having spent some time better understanding the products direction, gained through various insights. I manifested some product principles to help keep the design of the product inline with the new vision. Note this extended to UI considerations to continue the sentiment across the products.
06.
Having spent some time better understanding the products direction, gained through various insights. I manifested some product principles to help keep the design of the product inline with the new vision. Note this extended to UI considerations to continue the sentiment across the products.
07.
Another observation about the product pre my arrival, was that there were far to many methods and user work flows, not to mention the types of UI components and too many varieties of data displayed formats. So I started looking big first at the over arching patterns, working my way down to the granular components.
07.
Another observation about the product pre my arrival, was that there were far to many methods and user work flows, not to mention the types of UI components and too many varieties of data displayed formats. So I started looking big first at the over arching patterns, working my way down to the granular components.
07.
Another observation about the product pre my arrival, was that there were far to many methods and user work flows, not to mention the types of UI components and too many varieties of data displayed formats. So I started looking big first at the over arching patterns, working my way down to the granular components.
08.
I formulated a set of product principles that best complimented a calming mood and sense of gathered confidence. Here I wanted to promote the concept of how space could assist in making the product more premium.
08.
I formulated a set of product principles that best complimented a calming mood and sense of gathered confidence. Here I wanted to promote the concept of how space could assist in making the product more premium.
08.
I formulated a set of product principles that best complimented a calming mood and sense of gathered confidence. Here I wanted to promote the concept of how space could assist in making the product more premium.
09.
Once we had the green light from the Brand team on the new colour palette and tone. I set to work on smithing up some design components. The dev team used Google Material UI as a base plate. Then I worked in the new style over rides.
09.
Once we had the green light from the Brand team on the new colour palette and tone. I set to work on smithing up some design components. The dev team used Google Material UI as a base plate. Then I worked in the new style over rides.
09.
Once we had the green light from the Brand team on the new colour palette and tone. I set to work on smithing up some design components. The dev team used Google Material UI as a base plate. Then I worked in the new style over rides.
When faced with this challenge of a numbers narrative, the last thing you need is additional cryptic data entry and calculation/creation.
You get a sense of scattered focus and function, with no clear view on what starts and what ends and for what insight/s. It takes a fair while to make sense of the interface. Once your using it, relying on memory is soon tripped up as there are multi directional paths to follow simultaneously.
Simple yet effective surfacing of the "Export to CSV" link, could support Julien's team sharing their experiments, to swiftly explore then realise jointly.
There is a ordered flow of distinct content hierarchy and groupings, with clear overview and more intuitive interface of aggregated data and inputs.
When faced with this challenge of a numbers narrative, the last thing you need is additional cryptic data entry and calculation/creation.
You get a sense of scattered focus and function, with no clear view on what starts and what ends and for what insight/s. It takes a fair while to make sense of the interface. Once your using it, relying on memory is soon tripped up as there are multi directional paths to follow simultaneously.
There is a ordered flow of distinct content hierarchy and groupings, with clear overview and more intuitive interface of aggregated data and inputs.
Simple yet effective surfacing of the "Export to CSV" link, could support Julien's team sharing their experiments, to swiftly explore then realise jointly.
Another bad pattern, were long elaborate flows for moderately simple tasks. Failing to proved any tangible value in the form of actions.
Julien can now in a glance explore, evaluate and approve the space allocation of stock, in the now defined hierarchy of Store/Category/sub-categories. Making hours of work a 2min "Sign off" job.
Julien can now in a glance explore, evaluate and approve the space allocation of stock, in the now defined hierarchy of Store/Category/sub-categories. Making hours of work a 2min "Sign off" job.
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